Cancellation Policy

Overview

Shinacart's Cancellation Policy is designed to give you flexibility while ensuring our fulfilment team can process and dispatch orders efficiently. This policy applies to all orders placed on shinacart.shop.

1. Customer Cancellation Window

You may cancel your order without any penalty if your cancellation request is received within:

24 hours of order placement OR before the order status reaches "Packed" — whichever occurs earlier.

The order status is updated in real time and is visible in your account under My Orders. Because our team begins packing orders promptly after confirmation, the "Packed" status may be reached before 24 hours during peak processing periods.

How to Cancel Within the Eligible Window

1. Account Portal (Fastest): Log in to your account → Navigate to My Orders → Select Order → Click Cancel Order.
2. Email Request: Send an email to shinecartecommerceandtech@gmail.com with your order ID and the subject line Cancellation Request — SNC######. Requests via email are processed within 2 hours during business hours (Monday–Saturday, 10:00 AM – 7:00 PM IST).

2. Cancellation After the Eligible Window

Once an order has reached the "Packed" status or 24 hours have elapsed (whichever is earlier), it can no longer be cancelled directly. At this stage, the order is in the dispatch pipeline.

Options Available:

• Accept Delivery & Return: You may accept the delivery and initiate a return within the applicable window under our Return & Refund Policy.
• Refuse Delivery at Door: You may refuse acceptance when the courier arrives. The parcel will be returned to origin (RTO), and a refund will be processed minus outward shipping fees.

3. Partial Cancellation

For multi-item orders, you may request the removal of individual line items rather than cancelling the whole order, provided those specific items have not reached "Packed" status.

To request a partial cancellation, email shinecartecommerceandtech@gmail.com specifying the order ID, product name, and variant or shade.

4. Cancellation Initiated by Shinacart

Shinacart Ecommerce & Tech Private Limited reserves the right to cancel an order under the following circumstances:

• Payment Failure: Payment not captured or reversed by the payment gateway.
• Stock Unavailability: Genuine stock shortage discovered post-order placement.
• Fraud Prevention: High-risk indicators, suspicious addresses, or flagged payment instruments.
• Undeliverable PIN Code: Address outside our courier network where no alternative can be provided.
• Pricing Error: Erroneous list price published due to technical malfunction (e.g. ₹10 instead of ₹1,500).

In all merchant-initiated cancellations, a full 100% refund is automatically issued within 5 to 7 business days to the original payment method, accompanied by written email notification.

5. Refund Timeline Post-Cancellation

6. Post-Dispatch & Refused Deliveries

• Prepaid Orders Refused at Door: Refund of product value is processed within 7–10 business days of package return to our Noida warehouse, minus original outward shipping fees.
• COD Orders Refused at Door: No refund is applicable as no payment was collected. Repeated COD refusals may lead to COD feature deactivation for your account.

7. Cancellation Support Channels

• Account Dashboard: My Orders → Cancel Order button (24/7)
• Email Support: shinecartecommerceandtech@gmail.com
• Phone Helpline: Mon–Sat, 10:00 AM – 7:00 PM IST
• Grievance Escalation: shinecartecommerceandtech@gmail.com