Return & Refund Policy
Last Updated: August 2026 · Official Policy Document
Document Type: Store Policy & Customer Protection
Operating Entity: Shinacart Ecommerce & Tech Private Limited (CIN: U47912UW2026PTC250123)
Governing Framework: Consumer Protection (E-Commerce) Rules 2020 (Section 4(2))
Overview
Shinacart provides a transparent, customer-friendly return and refund policy compliant with the Consumer Protection (E-Commerce) Rules, 2020. We want every customer to be completely satisfied with their purchase.
1. Return Window
- Standard Return Window: 30 Calendar Days from date of confirmed delivery.
- Verification: Delivery timestamp verified via courier carrier tracking logs.
- Defect Reporting: Quality issues or transit damage must be reported within 72 hours of delivery.
2. Mandatory Return Conditions
To qualify for a full refund or exchange, items returned must meet the following criteria:
- Product is in original, unused, and unopened condition.
- All original brand tags, labels, and security seals remain attached and intact.
- Packed in original packaging along with any accessories or documentation included at purchase.
- Free of physical damage, scratches, stains, or alterations caused after delivery.
3. Non-Returnable & Final Sale Categories
| Category | Return Eligibility | Reason / Explication |
|---|---|---|
| Opened / Used Beauty Products | Non-Returnable | Hygiene and health safety regulations; cannot be resold once opened. |
| Fragrances & Deodorants (if used) | Non-Returnable | Hygiene regulations. |
| Costume Jewellery (if worn) | Non-Returnable | Hygiene regulations; cannot be resold once worn. |
| Deep Clearance Sales (>50% Off) | Final Sale | Clearance listings clearly marked at purchase. |
| Digital Gift Cards | Non-Returnable | Non-refundable once issued. |
*Exception: Manufacturing defect or incorrect item dispatch applies to all categories above.*
4. Return Workflow & Reverse Pickup
- Initiate Request: Log into account → My Orders → Select Order → Click Request Return (or email shinecartecommerceandtech@gmail.com).
- Approval & Pickup: Return approved within 24 hours. Free doorstep reverse pickup scheduled within 48 hours via Delhivery/Bluedart across ~18,000 PIN codes.
- Quality Check (QC): Item inspected at Noida fulfilment centre within 2 to 3 business days of arrival.
- Self-Shipment Reimbursement: For PIN codes outside reverse pickup coverage, customers self-ship parcel and receive courier reimbursement up to ₹150 upon submitting shipping receipt.
5. Refund Method & Processing Timelines
| Original Payment Method | Refund Crediting Time | Refund Details |
|---|---|---|
| UPI / Wallet | 2 – 5 Business Days | Credited directly to source UPI ID / wallet |
| Credit / Debit Card | 5 – 7 Business Days | Bank posting cycle applies |
| Net Banking | 5 – 7 Business Days | Credited to source bank account |
| Cash on Delivery (COD) | 7 – 10 Business Days | Direct NEFT bank transfer upon receiving bank details |
| Store Credit | Instant (1 Business Day) | Applied to user Shinacart wallet balance |
6. Defective, Damaged, or Incorrect Items
- Contact shinecartecommerceandtech@gmail.com within 72 hours with unboxing photos/video.
- Full 100% refund issued (including original shipping charges).
- ₹200 Store Credit Goodwill Gesture credited to your account for the inconvenience caused.
7. Customer Grievances & Statutory Redressal
If your return or refund is delayed or unresolved:
- Grievance Contact: shinecartecommerceandtech@gmail.com
- National Consumer Helpline (NCH): 1800-11-4000 / consumerhelpline.gov.in
Corporate Entity & Operator Details
Company Name: Shinacart Ecommerce & Tech Private Limited
Brand Name: Shinacart
Corporate Identification No (CIN): U47912UW2026PTC250123
GSTIN: To be updated
Registered Office Address: A 67, Sector 2, Noida, Gautam Buddha Nagar, Uttar Pradesh — 201301
Customer Support Email: shinecartecommerceandtech@gmail.com